Terms and Conditions

Web Pages Terms of Use

Thank you for choosing Sterling Promotions Inc., which is your number one source for

custom promotional products, tailored to your requirements and specifications

Please help us process your order faster and easier, if you need additional information,

kindly do not hesitate to contact us, we'll be glad to help. Our HST Number is: 84565 2791

Pricing: Prices are subject to change without written or verbal notice. Net 30 days for credit

established existing clients only. A 1.5% monthly interest charge accrue on past due

balances. Payments must be made in Canadian or U.S. funds. No C.O.D orders. 50% deposit

on all imported products. Balance is to be paid in full before order delivery or pick up.

New accounts: pre-payments required before goods ship, unless credit is approved

NSF: A $50 charge will be assessed on any returned checks. Accounts requiring

collection will be liable for all associated costs. All prices are in Canadian dollars for

Canadian orders. Orders within the Continental U.S. are in US. dollars.

Artwork: For most products If you supply vector artwork, there are no art charges, if we have

to convert or re-draw your artwork we will charge at $35 for every 10 minutes. Your artwork

can be in AI, CDR or EPS format with pdf attachment.

Specials: All custom orders are subject to 50% advance payment for new accounts,

established accounts as per terms.

Samples: Based on availability, the cost of the product, for a blank or generic item.

If courier is required, please provide your courier's account number, or we'll ship via

a courier of your choice and add the shipping charges to your invoice, samples are

non-returnable, some restrictions may apply.

Taxes: All applicable taxes are extra for orders within Canada and will be added w/a

We do not collect foreign taxes including all U.S. delivery destinations.

Canadian Orders Only: Below is a list of GST or HST taxation rates. The following tax rates

will be charged to your order, as for the provinces that are not HST registered, we collect

the GST portion of the tax only.

Goods: Orders made to your specifications are NOT subject to cancellation or return and

will be invoiced accordingly.

Payment: We accept VISA and MasterCard or Cash for orders under $2,000 we

DO NOT accept e-transfer.

Credit: Net/30 days may be extended to firms who supply satisfactory references for orders

under $1,000, for domestic products, imported or offshore items will be subject to 50%

deposit balance before shipping, via certified cheque or money order only, credit cards will

not be accepted for orders exceeding $1,000. All new credit applications require three weeks

for processing. First time orders are C.O.D., 2% interest compounded monthly our minimum

invoice is $35 before taxes.

Freight: All our products are shipped F.O.B. our location. We do charge for the cost of

shipping plus packaging materials as recommended by the courier.

Customs: All duty, and/or brokerage fee are extra for orders shipped out of Canada where

applicable.

Shipping: Unless otherwise stated in a written quote, shipping and packaging charges are

not included in our pricing and will be added to your invoice and charged to your credit

card (where applicable) once that amount is determined based on the size, weight,

destination and method of delivery you have selected, shipping to

a residential address please add $5.50 surcharge.

Courier: Unless specified otherwise, we will ship via the least expensive ground courier.

Returns: Any returns excluding custom made items, must be authorized by Sterling

Promotions Inc. and to be in saleable condition for credit and it should be sent pre-paid

with our original invoice and packing list. Re-stocking charge of 20% will apply to all

returned standard merchandise.

Delivery: All stock products, will be shipped within 4-5 days, 1-2 weeks on large orders. For

custom designs order will be shipped upon completion.

Insurance: Cost of insuring your order will be added on as per your request. The courier's

standard insurance will apply to your shipment to the final destination.

Quotes: A written quote for your personalized order will be provided upon request.

Quotes are valid for a period of 15 days unless otherwise specified. All information contained

in this site is the property of Sterling Promotions Inc. unless otherwise indicated.

Permission to use, copy, modify, and distribute any information contained in this site

without prior written consent is strictly prohibited. Unauthorized reproduction or

distribution of the information contained in this site, or any portion of it, may result in

severe civil and criminal penalties and will be prosecuted under the law. All rights reserved

For more information please refer to: Ordering Information Thank you.

We accept VISA and MasterCard

At Sterling Promotions Inc. we provide the following products and services including

Plaques, Signs, Trophies, Awards, Design layouts, Advertising Displays, Point of Purchase

displays. Also Engraving and Vinyl cut letters, for Businesses, Hospitals, Schools,

Governments and Industries, just to name a few.