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Ordering: You may place orders by e-mail to: sales@sterlingpromotions.ca, with

Vector artwork. To avoid duplication, please email us. sales@sterlingpromotions.ca

Verbal orders are not accepted. Order acknowledgements will be e-mailed to you. It is your

responsibility to check for accuracy and advise us of any omissions or errors. For repeat orders

kindly reference previous purchase order, invoice or job number. Please note that for repeat

orders more than two years old, a new artwork is required to process your order.

Artwork: Please forward all artwork to sales@sterlingpromotions.ca, referencing your company

name and P.O. number in the subject line. We accept CorelDraw 12 and below, Illustrator CS 3

and below and EPS, vectored artwork as well as high resolution 600dpi JPG OR TIFF files in

black and white. Microsoft word documents and PowerPoint presentation files are not graphic

programs and are not acceptable file formats. If artwork requires modification, we will advise of

any costs before proceeding.

Paper Proof: One paper proof will be supplied upon request only at NO CHARGE. Additional

proofs $25.00

Imprint Location: Imprint location on pens is specified in the description If location is not

specified we will use its discretion. For any other location, please check with us for possible

additional charges.

Pen Imprint Colors: Yellow 116C, Orange 165C, Red 186C, Magenta 227C, Purple 266C,

Brown 476C, Reflex Blue, Process Blue, Navy Blue 282C, Forest green 342C, Black, Silver

877C, Gold 873C, Burgundy 208C, Grey Cool 9C. Please note, if PMS # not specified we will

use our standard color or match accents. Exact PMS color match $95.

Clip Imprint: One color $55.00 set-up plus $0.35 running charge. Additional colors $40. set-up

plus $0.35 running charge per color.

Multi Color Imprint: minimum 250 pieces first color $35.00 set-up, each additional color

$35.00, set-up plus $0.35 running charge per color.

Copy Change: or Imprint Color Change $35.00 Minimum 50% of first column. Spec

Pre-production Imprinted

Sample: $35.00 plus the product cost at EQP,blank only. For spec pre-production lasered

sample, please contact us.

Less Than Minimum Order: Minimum order is as listed in catalogue. Absolute minimum 50% of

first quantity additional charge $75 applies.

Product Color Variations: We are not responsible for variances in product color and can be

subject to change without notice.

Returns: Returns must be authorized. Please contact us for a Return Authorization number. No

returns after customization of any product.

Shipping: If you have a carrier of choice please indicate on your purchase order with carrier

account number. If it is not specified, we will use our preferred carrier. All shipments are FOB our

location including pick-up orders. Split shipments there are $25 surcharge.

Unimprinted Merchandise: Products ordered without imprint Blank it will be invoiced at EQP.

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