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Writing Instruments Information

SKU: Info

Pricing - All prices include one color, 1 position imprint or laser engraving, unless

otherwise indicated. We are not responsible for incorrect pricing, production times

and/or descriptions found on 3rd party databases, website, flyers or catalogues.

Set up charges - There is no setup charge for repeat orders of the same item, using

identical artwork.

Shipping - is not included, please provide your courier account number for shipping

charges of your sample or completed order, if courier information is not provided a

valid Visa or MasterCard must be given prior to shipping.

Terms - Net/30 oac. also we accept Visa, MasterCard.

Minimum quantities - Less than minimum charge is $50. Absolute minimum is no

less than half of the 1st column and it is not available on any sale or closeout

discontinued items.

Cancellations - All costs incurred prior to order cancellation will be charged.

Returns - A request for a return for credit on blank items only, or refund must be in

writing, you have to state the specific reason for the return and submit it within 30

calendar days of the invoice. Factory must approve all returns in writing, refusing,

abandoning or sending back a shipment without factory approval does not constitute

an approval by factory. When approved, returned products must be in the same

condition as when they left the factory and the credit/refund will only be for the

quantity returned. Contact our customer service for a return authorization number.

All customized products not applicable for returns

Guarantee - Defects in materials & workmanship will be corrected without charge

Production - Please allow 5% minimum overruns and underuns

Ordering - Customers may place orders by email sales@sterlingpromotions.ca with

artwork, to avoid duplication, please use one of these methods only. Verbal orders

are not accepted. Order acknowledgements will be emailed upon request It is your

responsibility to check for accuracy and advise us of any omissions or errors. For

repeat orders please reference previous purchase order number, invoice number or

job number. Please note that for repeat orders more than two years old, new artwork

is required and new charges will apply.

Artwork - Please forward all artwork to the above email referencing your company

name, & P.O. number in the subject line. We accept vectorized artwork in CorelDraw

12 & below, Illustrator CS 3 & below & EPS as well as high resolution (600dpi) JPG

OR TIFF files in black and white. Microsoft word documents and PowerPoint

presentation files are not graphic programs & are not acceptable file formats. If

artwork requires modification, we will advise of any costs before proceeding,

additional charges may apply.

Over and underruns - We reserve the right to ship and bill up to 5% to 10% over or

under the requested quantity, for exact quantity, a charge of $35 will apply. Must be

clearly marked on purchase order.

Blank products - Blank product will be invoiced at EQP plus freight, no returns

Refills - Medium ballpoint black ink included in all pens unless otherwise indicated

optional upgraded German medium blue ink where available, $.045 optional

upgraded roller ball where available, $1.25 Additional ballpoint. German ink refills

can be purchased at $0.45. Additional roller ball German ink refills can be

purchased at $1.35.

Trademarks - All liability for the proper use of logos or trademarks rest with the

customer. We assume no liability for trademark or copyright disputes. We reserve

the right to photograph or show as samples, any item produced by us, without any

liability as to trademark or artwork rights. All logos shown in this catalogue are for

display purposes only. No endorsement of products should be implied. Standard

PMS colors: Custom colors available, $35. Please supply coated, PMS color

number. Although best efforts are made to obtain an exact match, slight

variations may occur and will be considered acceptable.

Feb 02/23

Writing Instruments