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Writing Instruments Information

Info

Pricing - All prices include one color, 1 position imprint or laser engraving, unless

otherwise indicated. We are not responsible for incorrect pricing, production times

and/or descriptions found on 3rd party databases, website, flyers or catalogues.

Set up charges - There is no setup charge for repeat orders of the same item, using identical

artwork.

Shipping - is not included, please provide your courier account number for shipping charges of

your sample or completed order, if courier information is not provided a valid Visa or MasterCard

must be given prior to shipping.

Terms - Net/30 oac. also we accept Visa, MasterCard.

Minimum quantities - Less than minimum charge is $50. Absolute minimum is no less than half

of the 1st column and it is not available on any sale or closeout discontinued items.

Cancellations - All costs incurred prior to order cancellation will be charged.

Returns - A request for a return for credit on blank items only, or refund must be in writing, you

have to state the specific reason for the return and submit it within 30 calendar days of the

invoice. Factory must approve all returns in writing, refusing, abandoning or sending back a

shipment without factory approval does not constitute an approval by factory. When approved,

returned products must be in the same condition as when they left the factory and the

credit/refund will only be for the quantity returned. Contact our customer service for a return

authorization number. All customized products not applicable for returns

Guarantee - Defects in materials & workmanship will be corrected without charge

Production - Please allow 5% minimum overruns and underuns

Ordering - Customers may place orders by email sales@sterlingpromotions.ca with artwork, to

avoid duplication, please use one of these methods only. Verbal orders are not accepted. Order

acknowledgements will be emailed upon request It is your responsibility to check for accuracy

and advise us of any omissions or errors. For repeat orders please reference previous purchase

order number, invoice number or job number. Please note that for repeat orders more than two

years old, new artwork is required and new charges will apply.

Artwork - Please forward all artwork to the above email referencing your company name, and

P.O. number in the subject line. We accept vectorized artwork in CorelDraw 12 or below,

Illustrator CS 3 and below and EPS as well as high resolution (600dpi) JPG OR TIFF files in

black and white. Microsoft word documents and PowerPoint presentation files are not graphic

programs and are not acceptable file formats. If artwork requires modification, we will advise of

any costs before proceeding, additional charges may apply.

Over and underruns - We reserve the right to ship and bill up to 5% to 10% over or under the

requested quantity, for exact quantity, a charge of $35 will apply. Must be clearly marked on

purchase order.

Blank products - Blank product will be invoiced at EQP plus freight, no returns

Refills - Medium ballpoint black ink included in all pens unless otherwise indicated optional

upgraded German medium blue ink where available, $.045 optional upgraded roller ball where

available, $1.25 Additional ballpoint. German ink refills can be purchased at $0.45. Additional

roller ball German ink refills can be purchased at $1.35.

Trademarks - All liability for the proper use of logos or trademarks rest with the customer. We

assume no liability for trademark or copyright disputes. We reserve the right to photograph or

show as samples, any item produced by us, without any liability as to trademark or artwork rights.

All logos shown in this catalogue are for display purposes only. No endorsement of products

should be implied. Standard PMS colors: Custom colors available, $35. Please supply coated,

PMS color number. Although best efforts are made to obtain an exact match, slight variations

may occur and will be considered acceptable.

Writing Instruments