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General Information

Custom Seasonal Products General Information - Canada

Claims: Claims must be made within 15 days of receipt of merchandise.

No returns will be accepted without prior written authorization.

Over / under runs: Plus or minus 5% shall constitute fulfillment of an order, invoice

will be adjusted accordingly.

Change or cancellation: You will be invoiced for all work completed up to date of

change or cancellation.

Unprinted items: Use highest quantity price.

Additional Charges:

Less than minimum: $60.00 / per colour / per location. Finished proof: $60.00 / each

colour / per location. Change of copy $60.00 / per colour. Change of ink $50.00 Clr

Second side print: Same as additional colour

Artwork: By quotation

All artwork is to be sent by e-mail at sales@sterlingpromotions.ca as per our specs.

All other forms of artwork will result in a minimum $50.00 logo charge.

Repeat Set-up Charge: In order to qualify for the exact repeat set-up charge, your

order must be received within two years of your last order. Any change in artwork will

not qualify as repeat and will be charged with an original set-up charge.

PMS Matches: We will be happy to do a pms match at no extra charge whenever

possible (pms match are possible on most product).

Paper Proof: If requested, we will fax/email a one time only free paper proof.

BEFORE SENDING YOUR ORDER PLEASE:

B) Photocopies, business cards, letterheads, etc. are inadequate and will incur

artwork charges.

C) Check that product number, quantity, imprint colour and product colour are

clearly indicated.

D) Check that desired shipping date and shipping instructions are clearly indicated.

E) Check that for multiple colour imprints, you have furnished good quality colour

separations.

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