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General Information

Custom Seasonal Products General Information - Canada. Claims: Claims must be

made within 15 days of receipt of merchandise. No returns will be accepted without

prior written authorization.

Over / under runs: Plus or minus 5% shall constitute fulfillment of an order, invoice will be

adjusted accordingly.

Change or cancellation: You will be invoiced for all work completed up to date of change or

cancellation.

Unprinted items: Use highest quantity price.

Additional Charges:

Less than minimum: $60.00 / per color / per location. Finished proof: $60.00 / each color / per

location. Change of copy $60.00 / per color. Change of ink $50.00 Color

Second side print: Same as additional color

Artwork: By quotation

All artwork is to be sent by e-mail at sales@sterlingpromotions.ca as per our specs. All other

forms of artwork will result in a minimum $50.00 logo charge.

Repeat Set-up Charge: In order to qualify for the exact repeat set-up charge, your order must

be received within two years of your last order. Any change in artwork will not qualify as repeat

and will be charged with an original set-up charge.

PMS Matches: We will be happy to do a pms match at no extra charge whenever possible pms

match are possible on most product.

Paper Proof: If requested, we will fax/email a one time only free paper proof.

BEFORE SENDING YOUR ORDER PLEASE:

B) Photocopies, business cards, letterheads, etc. are inadequate and will incur artwork charges.

C) Check that product SKU number, quantity, imprint color and product color are clearly

indicated.

D) Check that desired shipping date and shipping instructions are clearly indicated.

E) Check that for multiple color imprints, you have furnished good quality color separations.

Seasonal Products

Promotional Products